Web sync and session problems

Use your shared ThingzSafe inventory from a browser on a computer, tablet or phone.

Keep both devices current

Web saves are written to the household. Use Refresh to load current records, then allow Android to sync while it is open.
Do not close a save dialog until its result is shown. A refresh is not a substitute for saving an unsaved form.

If no household appears, complete account creation or invitation joining in Android and allow the first sync to finish.
If an invitee sees an access-denied message on People and devices, that is expected: member and device management belongs to the owner. Ask the owner to manage access.
If access to inventory is denied, check the account email, active Household/Pro entitlement and household membership.
If the session expires, preserve unsaved edits, sign in again and reload. Never send passwords, verification codes or access tokens to support.

Need more help or have a suggestion? Contact us.